1. Browse our website, make your selection and make payment.

2. An automated confirmation will be sent to the email address provided.

3. We will email you within 48 hours to obtain additional information about your order requirements.

4. Once we have obtained all the required event information, we will commence the design process. Please allow up to 3 business days for us to mock up your design proof(s).

5. The design proof(s) will then be emailed to you for approval.

6. Once you have approved the design proof we will commence production on your order.

7. You will be notified when your order has been dispatched for shipment/delivery (or is ready for pick-up). Please allow up to 2-5 business days for your order to arrive (Australia wide). Additional time is required for international orders.

We recommend placing your order approximately 1-2 months before you require your order to be complete. Please note the below production times*:

2-3 weeks for Printed Event Stationery

3-6 weeks for your LUXE Event Stationery

*Please note, this may change during busy (and holiday) periods.

This will depend on our availablility. For orders less than:

3 weeks for Printed Event Stationery

5 weeks for LUXE Event Stationery

turn around timeframes, we will endeavour to fulfil your order. However, stock and scheduling availabilities may hinder this. Please contact us with your request, ensuring to include all appropriate details so we can best judge whether we can accommodate your order. Please note that rush orders will incur a 30% fee which will be added onto the total cost and invoiced separately.

Specific minimum order quantities are noted on each of our product pages and differ according to the specific product.

All our pricing is in Australian (AUD) dollars and includes GST.

We recommend increasing your anticipated amount by 10% to cover invitations that are lost or additional people who may be added to your guest list. Also, remember to keep a few spares as keep sakes.

Single samples can not be provided due to the high cost involved with file set up, design fees and print costs. We provide high quality digital proofs with up to 3 revisions included so you can be confident that the final product will be exactly what you are after.

Printed Stationery

• Invitation sets will NOT arrive assembled. The product components will be individually wrapped.
• If you are ordering game card packs with pockets, the pockets will be pre-assembled with the game cards arranged in each.
• Products with score lines (E.g. Place cards and Thank You cards) will be shipped flat. The score line allows for easy folding by the customer.

LUXE Event Stationery

• Foil/ Pressed and Passport Invitations will NOT arrive assembled. The product components will be individually wrapped.
• Acrylic Invitations will NOT arrive assembled. The product components will be individually wrapped. These will also arrive with a protective plastic film which the customer will be required to remove. This is to avoid scratching during shipment.
• Boxed and Hardcover Invitations will arrive assembled. Please note that for shipped orders, box envelopes will be delivered FLAT with score lines and tape provided for the customer to assemble. This is to avoid potential damage during shipment. Boxed/hardcover envelopes can be pre-assembled for pick-up orders only.

Wax seals are shipped with a double-sided adhesive backing ready to seal your envelopes.

We definitely can accommodate larger orders. Please contact us for a quote.

Our showroom is our website. Everything you need to view to make a decision on your order is available on our website. If there are further questions, please contact us.

Yes we are working on developing our samples packs which will be available to order through our website in the near future.

All orders are subject to stock and scheduling availabilities. In the unlikely event that we can not fulfil your order, the customer will be informed as soon as possible on the next steps.

By purchasing products from Designed Luxe Prints, you allow us to use your product in product photos and samples for advertising and other purposes.

Upon receiving the required event information from you we will begin working on your design. Please allow up to 3 business days for the design to be finalised and emailed to you. We provide up to 3 digital edits included. When you have approved your digital proof via email, we will begin production on your order.

If you have another idea that you can not see on our pages, please know that we can create custom designs to suit your requirements. Please contact us with all necessary information and any inspiration designs for us to quote accordingly.

Yes, an additional fee of $30 will be invoiced per design proof beyond the initial 3 edits included. Payment will need to be cleared before the next edit can commence.

We do not design custom illustrations, however we can print these onto our products. We are happy to recommend our preferred illustrators to you. Your illustrator will be required to email an .ai (Adobe Illustrator) illustration file to designedluxeprints@gmail.com

Yes, we can print photographs onto our products but we will require a high quality picture to ensure a high quality final product.

Yes, please see order menu options and descriptions for the product you wish to order.

Please note that personalisation can not be done for letterpress and foil stamp printing.

If applicable to your order, we will email you a Microsoft Excel file for you to compete with your guests full names and/or addresses.

Yes, however the ultimate responsibility lies with the customer. We assume that the approved proof is correct and no further changes can be made once we have began production on the approved proof.

Yes, we will endeavour to match your requested fonts and colours. In the event that we can not provide an exact match, we will be able to provide a very close match.

Yes. Please contact us prior to ordering your desired seating chart design. We can then incorporate the welcome message onto the same board.

Yes, for most of our designs we allow a small margin for change. Please see description notes on individual product pages.

No. Our digital proofs are watermarked. We do not distribute print ready files.

No. There are many factors that are involved in the design process as well as saving a file in its print ready version. However, we are happy to recreate and print your design. Please contact us for a custom quote.

Yes, we can source from an extensive range of cardstock and envelope colours. If you have a particular colour in mind, please contact us to confirm that we can cater to your order before placing your order online.

Colours may very between different screens and on the final printed product.

If you wish to cancel your order within 24 hours of placing your order online, please contact us immediately for a full refund. After this 24 hour window, no refunds or cancellations are permitted.

To make additions to your order before production, please contact us and we will invoice accordingly. Please note that you can not reduce the size of your order.

Design changes can only be made during the design process.

Please ensure that all spelling, grammar, alignment and design elements appear as desired before approving your final proof. No further changes can be made once your order is in production.

Due to the personalised nature of our products, any requested changes after these periods will become a separate order.

We are a Sydney based business delivering locally, nationally and internationally.

Yes, orders can be picked up from our Sydney location.

Yes we do. Please allow an additional 2 weeks on top of our usual production/delivery timeframes.

This will depend on our availability and the availability of our couriers. Please contact us before making your order as additional shipping charges may apply.

Yes we ship Australia wide.

Welcome Signs and Seating Charts are only shipped within Sydney Metro.

Once production is complete, your order will be shipped and you will be notified. You can expect your order to arrive within 2-5 business days Australia wide. International orders will require additional time.

Please note that we take no responsibility for longer than usual shipping times due to unforeseen circumstances.

We ensure that our products are packaged appropriately for shipment. However, in the unlikely event that your order arrives damaged due to the couriers negligence, please contact us within 24 hours of delivery with photos. We will endeavour to replace your order as quickly as possible pending an investigation with the courier company. We recommend ordering well in advance to avoid this unlikely scenario.